Terms, Conditions and Privacy Policies

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Welcome to Masqueffex.com (the Site)

We encourage you to read the following terms governing your use of and purchase of products from the Site. When placing an order or providing personal information on Masqueffex.com, you agree to be bound by the Terms of Use set forth below:
This Site may be accessed and used only by individuals who can form legally binding contracts under applicable laws, who are 18 years of age or older, and who are not barred from the Site under applicable laws. You acknowledge and agree that Masqueffex, in its sole discretion and without notice or obligation to you, may temporarily or permanently suspend or discontinue any or all access to the Site. Masqueffex may change, move or delete portions of, or may add to the Site or its contents from time to time, and these terms cover any subsequent changes or modifications to the Site and/or its contents.

Other than for the purchase of merchandise from Masqueffex, the Site and the contents of the Site are intended for personal, noncommercial use and you agree that you will not: (a) resell products purchased or make other commercial use of the products, Site or its Contents (hereinafter defined); (b) modify, reproduce, publish, transmit, distribute, display, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software; (c) collect or use any product listings or descriptions; (d) use any data mining or similar data gathering methods from the Site; (e) use, frame or utilize framing techniques to enclose any Masqueffex trademark, logo or other proprietary information (including images, text, layout or design) without Masqueffex’s express consent; or (f) except for your use of the Site as expressly permitted in these Terms of Use, access or attempt to access any systems or servers on which the Site is hosted or modify or alter the Site in any way. Any unauthorized use of the Site will result in you being banned from use of the Site.

Account Registration
You must establish an account in order to purchase through the Site. Account information is limited to your full name, shipping, billing and email addresses, and a contact telephone number. This information is solely used for processing your order and will not be shared by Masqueffex with any third parties. You are responsible for maintaining the security of your account and password; restricting access to your account; and keeping your account email address and other information current. You are solely responsible for all activities, including without limitation, all purchases of products on the Site and postings that occur under your account. You acknowledge and agree that Masqueffex may access, preserve and disclose your account information if Masqueffex is required to do so by law or legal process or if Masqueffex determines, in its sole discretion, that such action is necessary to protect the rights of Masqueffex, the artist and other users of the Site, or for otherwise responding to your customer service inquiries.

Site Transactions
We reserve the right to request further identification for credit card processing on any order you place with us. We reserve the right to change and/or refuse any order you enter on the Site. If payment is not received, the sale will be cancelled. In the event we change or cancel an order, we will attempt to notify you by contacting the applicable contact information provided when the order was submitted on the Site.

Terms of Sale
By ordering and/or accepting delivery of the products, you agree to be bound by the policies set here. The policies are subject to change without notice and you are required to review the same before you purchase any product.
All product sales from the Site are final. The products offered are often used for special occasions; thereby making returns unfeasible. Returns and/or refunds are only considered within 48 hours if your purchase has arrived damaged. If an item is returned, you, the buyer, will be responsible for the shipping costs. Masqueffex takes the time to ensure a quality product that is checked thoroughly before shipping. All items are as listed and as photographed. We would be happy to answer any questions you may have about a particular item prior to making a purchase.
Please note that custom work sales are irrevocable and returns will not be accepted. Alterations will be considered.

Warranties and Disclaimers
Masqueffex offers unique, one-of-a-kind, handmade items. Products presented on the Site are provided on an “as is” and “as available” basis with no warranty of any kind. To the maximum extent permitted by law, Masqueffex disclaims all representations, warranties and conditions, express or implied with respect to the Site, its content and any products or services, including without limitation, warranties or conditions of merchantable quality, merchantability, durability, fitness for a particular purpose, title, non-infringement, and implied warranties or conditions arising from course of dealing or performance, unless otherwise specifically set forth in the product description.
The material displayed on the Site is provided without any guarantees, conditions or warranties as to its accuracy. We reserve the right to revoke offers or correct errors or inaccuracies or omissions.

Payment
Payments are processed through PayPal with all major credit cards accepted.

If you need to work out a different means of payment, contact us prior to placing your order.

Item will not be shipped until payment clears.

Shipping
Orders are shipped 1-3 business days after order is placed and payment is completed.

Please note that all sales are final. Once the product is shipped, the sale cannot be canceled.

Shipping within the Continental United States is free via the United States Postal Service, standard rate with tracking.

All other shipping zones will be charged.

Expedited shipping available through prior arrangements, and at an additional charge. Contact us for details and cost.

Insurance can be provided upon request at an additional cost.

International buyers, please note that Masqueffex is not liable for customs holding up or losing your delivery. You will be provided with a customs tracking number. Import duties & taxes are the buyer’s responsibility. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees. To comply with official Customs regulations, we will not mark merchandise below value or as gifts.

Masqueffex makes absolutely no guarantees that an order will arrive on a predetermined date. We will ship promptly but cannot guarantee the carrier’s schedule.

Any shipment that is refused or unclaimed and is returned to Masqueffex by the post office is not refundable and will be re-sent to the address you specify, at the buyers expense for re-shipping.

PRIVACY POLICY

Masqueffex respects the privacy of individuals, who visit our Site or online areas, and we are committed to compliance with data protection laws and protecting the privacy of everyone involved, especially our visitors and our customers. By using this Site you consent to the collection and use of your Personal Information (as defined below) by Masqueffex. If you feel you have objections to this Policy, you should not access the Site. Masqueffex collects personal information when you register your account, place an order to purchase products, or submit an inquiry using the Site’s Contact Forms. When you place an order on the Site, certain information must be provided including your first and last name, a valid email address, phone number, billing address, shipping address, and credit or debit card information. We will use this information to fulfill the order you place and to communicate with you about it, or to reply to any other information request you may post. If you contact us or if we contact you, we may keep a record of that correspondence or details of any conversation we may have with you. This information will not be shared with any third parties. This Privacy Policy will continue to cover information we may collect about you during the course of our relationship as well as after our relationship has ended.

Masqueffex will not sell, trade, or rent your information to anyone.
No data transmission over the Internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your Personal Information in accordance with applicable data protection legislative requirements.

The Site provides you with a secure shopping experience by protecting any billing information you submit .We use the 128-bit Secure Socket Layer (“SSL”) protocol to protect the security of the order information you place with us via our Site as it is transmitted to our server. SSL technology encrypts your information to protect it from being deciphered by anyone other than Masqueffex. If you want to double-check for security, when placing your order, you will notice that the “http” in the web address will be replaced by “https”. Secure pages slow down websites so you will only see this on checkout pages.